Military Family Health Portal - Primacy Management Inc.

Petawawa Military Family Video Visit Pilot

Military family patients from the Petawawa/Pembroke area can now access an Ontario physician at home via secure video when required (similar to a non-emergent walk-in clinic but with a pre-determined appointment). The Ontario Telemedicine Network (OTN) and Calian Ltd. have partnered to offer a network of virtual doctors for military families who have difficulty finding a family physician.

Who is Eligible?

Dependent family members of serving Canadian Armed Forces members stationed at CFB Petawawa that do not have a family physician or nurse practitioner. Family members must be a minimum of two years old, and located in the Petawawa/Pembroke area, which includes Chalk River, Deep River and Renfrew. Family members require a valid OHIP card/number. Prescriptions for controlled substances will not be provided.

What health concerns can be supported and treated?

Our family physicians can evaluate common conditions like these (and more!)

· Allergies

· Asthma

· Cold and Flu

· Mental Health

· Skin Concerns

· Reproductive Health

· Sexual Health

· Urinary Tract Infections (UTIs)

· Acid Reflux

· Eye Issues

· Sinus Infections

· Vomiting

· Diarrhea

· Bites & Stings

What technology is required?

Family members will need an Internet connection, an email account, and a personal computer (with webcam, speaker, and microphone) or a tablet/smart-phone.

The following resources further explain what is required from the patient:

A quick guide to your telemedicine appointment

If you’re having trouble accessing this link, simply cut and paste this URL into your browser: https://otn.ca/wp-content/uploads/2019/05/otn-evisitv-guest-patient-qrg-4.pdf

Further resources:
eVisit – Android Quick Reference
eVisit – iOS Quick Reference
eVisit – Mac Quick Reference
eVisit – PC Quick Reference

Canadian Medical Association:

Read the Canadian Medical Association patient guide on how to navigate a virtual care visit:
https://www.cma.ca/how-navigate-virtual-care-visit-patient-guide

In collaboration with patients and their families, the Canadian Medical Association, the College of Family Physicians of Canada and the Royal College of Physicians and Surgeons of Canada have developed The Virtual Care Guide for Patients to help inform patients about virtual visits with their doctor.

If you’re having trouble accessing this link, simply cut and paste this URL into your browser:
https://www.cma.ca/sites/default/files/pdf/Patient-Virtual-Care-Guide-E.pdf

Process for booking an appointment?

Families will be required to complete a health screening form for each visit to ensure that the virtual appointment is suitable for telemedicine:

Click here to access the health screening form

Once it has been determined that telemedicine is appropriate, patients will receive an email (to the email address that they have provided) with details regarding their upcoming visit.

Preparing for your first eVisit

There are three simple steps to prepare for your first eVisit:

1. Receive your email invitation.

2. Review system requirements and test connectivity using the link provided in the email invitation.

3. Join your eVisit at least 5 minutes before your scheduled appointment.

Shortly after your eVisit, you will receive an email from the Petawawa Military Family Video Visit Pilot program with a link to a patient satisfaction survey. Completing this survey will help determine if this pilot is successful and can transition into an ongoing service.

Frequently Asked Questions

What if, after reviewing the system requirements and testing my connectivity, I am still having trouble connecting to the eVisit?

If you have questions about how to connect to your appointment, contact OTN Technical Support at 1-855-654-0888. Please note that a physician will wait a maximum of 2 minutes from the start of the scheduled appointment time before disconnecting.

What if I need to reschedule my appointment?

If you have already booked an eVisit but need to reschedule, please call 1-877-406-9362 before your confirmed appointment and identify yourself as a military family member using the Military Family Video Visit Pilot.

What if I miss my scheduled eVisit?

If you miss your scheduled eVisit, you will need to reschedule your appointment by completing a new health screening form and selecting a new appointment date and time.

What if I’m seeking a prescription for a controlled substance?

Physicians participating in the Petawawa Military Family Video Visit Pilot will not prescribe controlled substances.

Walk-In Clinics Near You

Primacy Clinics
Primacy has over 150 clinics in all 10 Canadian provinces that doctors utilize as their primary practice locations. Primacy clinics provide medical services to over 6 million Canadians annually and are located in Loblaw grocery stores across Canada (including Real Canadian Superstore®, Zehrs®, Loblaws® and No Frills®).

Medimap

Medimap.ca is Canada’s largest and fastest-growing online resource for connecting patients with same-day access to care. The company was founded in 2015 with the mission of improving the Canadian health care system by empowering patients with information and tools to help them find the fastest access to care in their community.

Children’s Outpatient Centre, Kingston

Children’s Outpatient Centre (COPC) serves patients in the Kingston area from birth to 18 years of age, providing a unique walk-in emergency clinic for paediatric patients.

Health Information

Finding a Physician by Province

Alberta

College of Physicians & Surgeons of Alberta
Alberta Health Services

British Columbia

BC College of Family Physicians
College of Physicians and Surgeons of British Columbia

Manitoba

College of Physicians and Surgeons of Manitoba
Government of Manitoba

New Brunswick

New Brunswick Medical Society
Government of New Brunswick
College of Physicians and Surgeons of New Brunswick

Newfoundland and Labrador

The College of Physicians and Surgeons of Newfoundland and Labrador

Northwest Territories

Government of Northwest Territories

Nova Scotia

College of Physicians and Surgeons of Nova Scotia
Nova Scotia Health Authority

Nunavut

Government of Nunavut

Ontario

Government of Ontario
The College of Physicians and Surgeons of Ontario

Prince Edward Island

Government of Prince Edward Island
The College of Physicians and Surgeons of Prince Edward Island

Quebec

Government of Quebec

Saskatchewan

Government of Saskatchewan
College of Physicians and Surgeons of Saskatchewan

Yukon
Yukon Health and Social Services
Yukon Medical Council

Health Cards

For information on how to apply for a health card, click on your province or territory of residence found on the Government of Canada’s website.

24/7 Support

Family Information Line

A confidential, personal, bilingual and free service offering information, support, referrals, reassurance and crisis management to the military community. Serving Canadian Armed Forces members, Veterans and their families – immediate and extended.
Phone: 1-800-866-4546 | Email:
[email protected] to schedule a video session.

Canadian Forces Member Assistance Program

A voluntary and confidential service initiated by the Canadian Armed Forces (CAF) to help members (Regular Force, all Reserve Class Members, Cadets) and family members who have personal concerns that affect their personal well-being and/or work performance.
Phone: 1-800-268-7708 | Teletypewriter: 1-800-567-5803

Mental Health Support

Your Quick Guide to Mental Health Services – Military Family Services

This guide is designed to help military families access important information and timely mental health support services in their local communities.

You’re Not Alone – Government of Canada
Canadian Armed Forces members have access to a range of programs while serving in the Forces, including exceptional medical and mental health care, support for families, and comprehensive reintegration and return-to-work programs for those who are ill and injured.

Mental Health – CAF Connection

Finding balance, mental health programs and services, mental health resources and facts.

Road to Mental Readiness (R2MR)

R2MR training encompasses the entire package of resilience and mental health training that is embedded throughout Canadian Armed Forces (CAF) members’ careers, during deployment, and to CAF families.

Mental Health Services Framework – Military Family Services Program

A conceptual overview of the types of mental health programming available to families. These services range from outreach and engagement, to peer support, to psychoeducation, to psychosocial services to mental health treatment. Its purpose is to provide clarity to MFRCs, service providers and other community partners.

Therapist Assisted Online (TAO)

The TAO therapy is an online platform of tools and educational materials to help you learn about and change how you think and feel. Along with the educational materials in the platform, every week you will be completing a short mood survey and meeting online with your therapist in a brief video conference.

Maltby Centre – Kingston, Frontenac and Lennox & Addington

Free, confidential and accessible mental health and autism services to children, youth and their families in Kingston, Frontenac and Lennox &Addington (KFL&A). Maltby Centre is the Lead Agency for Moving on Mental Health in KFL&A and the Lead Agency for the Ontario Autism Program in the province’s Southeast Region.

Shoppers Drug Mart Mental Health Self Check

SHOPPERS LOVE.YOU. and the Centre for Addiction and Mental Health (CAMH) have partnered to raise awareness and promote women’s mental health across Canada. This site includes an interactive tool that Canadian women can use to learn more about their mental health.

Strongest Families Institute

Strongest Families offers evidence-based, distance programs for military and Veteran families dealing with behaviour and/or anxiety concerns with their children/youth. Phone-based programs are delivered at convenient times, offering support when and where you need it. There is no cost for families and services are entirely confidential.

CAFconnection

The Canadian Forces Morale and Welfare Services (CFMWS) website offers extensive health-related resources specific to each province and territory, as well as relocation resources.

Contact your nearest Military Family Resource Centre for local information, as they may have programs in place to further assist with obtaining a health card or finding healthcare providers.

MFRC Near You

Located on CAF bases and wings, local Military Family Resource Centres (MFRCs) are the hub of military communities. MFRCs provide programs and services that empower and encourage strong, independent individuals and families.

What Your Doctor Should Know

Below is a list of resources that may assist your family doctor in understanding the unique circumstances of military life. It might be helpful for you to share these resources with your doctor or pediatrician. Several of these tools have been developed thanks to a close collaboration between
Military Family Services, the College of Family Physicians of Canada and the Canadian Paediatric Society.

Quick Reference Guide for Military Families When Meeting with a Health Care Provider, Calian Health, Military Family Services, The Vanier Institute of the Family, CIMVHR (October 2019).

This quick reference guide was developed by the Innovation to Impact working group as a tool to help military families enhance their interaction with health care providers. It is a companion guide to the Quick Reference Guide for Health Care Practitioners Caring for Military Families.

Caring for Military Families in the Patient’s Medical Home, The College of Family Physicians of Canada

This guide is intended to help family physicians understand the unique experiences and realities of being a member of a military family and to familiarize them with the resources that are currently available to provide equitable health care to military families.

Family Physicians Working with Military Families, The College of Family Physicians of Canada

The military community has defended Canada’s values, interests and sovereignty at home and abroad. Service members’ families proudly contribute on the home front and are the strength behind the uniform.

Caring for Children and Youth from Canadian Military Families: Special Considerations, Anne Rowan-Legg, Canadian Paediatric Society

Military families experience a number of life stressors, such as frequent geographical moves, long periods of separation within the family, geographic isolation from extended family support systems and deployments to high-risk areas of the world. While children and youth in military families experience all the same developmental and motivational trajectories as their civilian counterparts, they must also contend with more unusual developmental pressures and stressors placed on them by the unique demands of military life. The effects of the military life on families and children are beginning to be recognized and characterized more fully. Understanding the unique concerns of children and youth from military families and mobilizing specific resources to support them are critical for meeting the health care needs of this population.

Caring for Canadian Military Families, Heidi Cramm, Alyson Mahar, Cathy MacLean and Richard Birtwhistle, Canadian Family Physician, January 2019

This article outlines some of the health care challenges that Canada’s military families may face and provides an overview of the state of current research on the health of Canadian military families.

LOOKING FOR A FAMILY DOCTOR? OR LOOKING TO BE CONNECTED WITH A FAMILY DOCTOR?

Military Family Doctor Network